Patient Satisfaction at Dhiraj Hospital Outpatient Department (OPD): A Cross- Sectional Study

Abstract

Problem/Purpose: The objective of the research study is determining satisfaction level of OPD at Dhiraj Hospital because satisfaction leads to revisit and reference to friends and relatives. Methodology: This is questionnaire based cross-sectional study. The study is carried out on a sample of 133 patients among those visiting OPD at Dhiraj Hospital. Findings: The findings suggest that minimum satisfaction score was 25 while the maximum was 48. The rate of satisfaction of the patients at the outdoor patient department is higher than the respondents who were dissatisfied. Conclusion: Patients receiving each hospital service are responsible for conveying good image of the hospital; therefore, securing high satisfaction of patients attending the hospital is equally important for a hospital.