CHATURVEDI,BRAJ MOHAN <br/><br/>
EFFECTIVE CRM-CONCEPTS AND APPLICATIONS 

 - 
 - HYDERABAD  ICFAI UNIVERSITY PRESS  2004 
 - x;176 
<br/><br/><label>ISBN: </label>8178813157 
<br/><br/><label>Subjects--Topical Terms: </label><br/>
<br/><br/><label>Dewey Class. No.: </label>658.812