TY  - BOOK
AU  - CHATURVEDI,BRAJ MOHAN
TI  - EFFECTIVE CRM-CONCEPTS AND APPLICATIONS
SN  - 8178813157
U1  - 658.812 
PY  - 2004///
CY  - HYDERABAD
PB  - ICFAI UNIVERSITY PRESS
KW  - EFFECTIVE MANAGEMENT
ER  -